Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Monmouth | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Monmouth is a GPhC registered online pharmacy weight loss clinic serving patients in Monmouth and the surrounding area. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Who We Are

We are the data controller responsible for your personal information. Our registered pharmacy operates under GPhC No. 9012511. If you have any questions about this policy or how your data is handled, please contact us using the details provided at the end of this document.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, BMI, weight loss goals, and information provided during clinical consultations
• Payment data: Billing information processed securely through third-party payment providers
• Technical data: IP address, browser type, pages visited, and session duration collected via cookies

Health data is classified as special category data under UK GDPR and is processed with the highest level of care and security.

3. How We Use Your Data

We use your personal data to provide safe and effective pharmacy services. Specifically, we use your information to:

• Assess your suitability for weight loss treatments through pharmacist consultations
• Dispense and deliver prescribed or recommended medications, typically within 1 working day of pharmacist approval
• Maintain accurate clinical and dispensing records as required by law
• Communicate with you about your orders, treatments, or account
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve and manage our website and services

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and where necessary, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your data with trusted third parties only where necessary, including:

• Delivery partners: To fulfil your medication orders
• Payment processors: To handle transactions securely
• IT and hosting providers: Who support our website and data systems
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Payment and transactional records are retained as required by financial regulations. When data is no longer needed, it is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data. You may request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your data where it is no longer required. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly and we will respond promptly.

8. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Monmouth
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk